We started by evaluating the existing stock transfer process. This allowed us to pinpoint specific blockers that were hindering user progress, such as the lack of bulk entry options and the potential for manual data entry errors.

To gather qualitative insights, we interviewed both our merchants and internal CS team through Google Meet. The interviews revealed that users frequently made data entry errors, especially when switching between multiple external files to manually input stock details. This was particularly frustrating when handling large transfers with over 10 or even 100 line items.

Using the findings from our heuristic evaluation and user interviews, I developed a new user flow focused on simplifying the stock transfer process through a bulk upload feature. This solution allowed users to upload a CSV file containing multiple stock items at once, drastically reducing the time required to complete transfers.

I shared this user flow with the Product Manager and Squad Lead to ensure that all edge cases were considered, and we moved forward with the design.

I designed the bulk upload feature by mapping out an optimised user flow that addressed the pain points users faced, particularly the cumbersome process of entering multiple line items manually. The new flow enabled users to upload CSV files containing stock transfer data, significantly reducing the time spent on each transfer and minimising errors.

After creating high-fidelity mockups and prototypes in Figma, I gathered feedback from stakeholders and users, refining the design based on their insights. Collaborating closely with engineers, I ensured that the final design was both user-friendly and technically feasible, resulting in a streamlined bulk upload process that dramatically improved efficiency.

To validate the bulk upload feature, I created interactive prototypes that allowed users to simulate uploading stock transfers with multiple line items. These prototypes were shared with both our users and internal stakeholders. Based on their feedback, I iterated on the design to refine the user experience and ensure the feature was intuitive and efficient.